NAIROBI, Kenya, Sept 15- Kenya Airports Authority Managing Director, Alex Gitari has received the 2020 awards for the Best Airport by Size and Region awarded to Jomo Kenyatta International Airport (JKIA), and Moi International Airport (MIA), Mombasa at a ceremony held at the just concluded 3rd Airports Council International (ACI) Customer Experience Global Summit held in Montreal, Canada.
JKIA won the 2020 Best Airport by Size and Region in the 5 – 15 million passengers per year category while MIA won the 2020 Best Airport by Size and Region in the under 2 million passengers per year category based on the results of ACI’s Airport Service Quality (ASQ) Survey.
The survey captures passengers’ experience at all airport passenger contact points and attracts participation from more than 300 airports worldwide.
The ACI Customer Experience Global Summit is the leading platform for airports around the world to share their experiences, best practices, and lessons learned, address challenges and trends, and build on the foundations of a successful airport community.
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