NAIROBI Kenya May 22 -A system that that will allow the public to register their complaints or request a review of their pending cases in court has been launched.
The Office of the Director of Public Prosecutions (ODPP) on May 22, launched the All for Justice Project-Phase 2 and Malalamishi systems at the Nairobi Remand and Allocation Prison.
The two programmes seek to inculcate transparency, professionalism, accountability and integrity in the service delivery to Mwananchi. They will also address the needs of individuals in remand and the concerns of citizens regarding ongoing cases.
The System consists of 2 modules– Complaints Management and Case Review Management– that allow the public to provide feedback on matters handled by the ODPP, as well as, to request for file review of cases pending before court.
The Complaints and Case Review System is an online application for the ODPP that allows members of the public to raise complaints and request for case reviews at the ODPP.
The system is accessible through the web portal, malalamishi.prosecutions.go.ke.
It provides a platform for filling in a complaint form or a case review form and securely tracking their status online.
Module one allows lodging of complaints and anonymous reporting to give room for whistleblowers. The Case Review Module, on the other hand, enables members of the public to request for a review of their cases by the ODPP.
The system is cost effective as going digital saves the office the cost of printing.
It also easily accessible, 24/7 and also saves time spent on physical filing, besides providing real-time reporting.
Members of the public can also submit complaints and case reviews online and also track and receive notifications on status updates for their complaints and case reviews.
They can also download complaints and case review files and extract reports on the status of their complaints and case reviews.
Haji added that it was imperative that the justice system adopt a whole-of-society approach that not only protects the rights and civil liberties of individuals but also empowers society through restorative justice.
“The success of the A4J programme and the pursuit for fundamental reforms in the criminal justice sector necessitates enhanced collaboration, coordination and cooperation among all stakeholders,” he said.
The launch was attended by the Commissioner General of Prisons, Brigadier (Rtd) John Kibaso Warioba, the Director of Criminal Investigations Amin Mohammed, and the President of the Law Society of Kenya, Eric Theuri among others.
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