Interior CS Makes Another Surprise Visit to Nyayo House

NAIROBI Kenya Sept 8-Interior Cabinet Secretary Kithure Kindiki on Thursday made another impromptu visit to Nyayo House.

While at Nyayo House, the CS interacted with Kenyans who had come to the offices to process their travel documents.

This makes it his third impromptu visit to Nyayo House in a span of less than a month.

 He said the government will clear all the backlog at Nyayo House within the next 10 days.

He said the Nyayo House vicinity which has been on the spot over reports of corruption and exploitation of Kenyans seeking passports and other services would be cleaned up and new equipment installed to ensure seamless operations.

“We have made arrangements for more equipment. The new equipment has not arrived…As you are aware we must use the government procedures of procurement and so our hands are tied to how fast we can do some things,” he said.

He added, “The only assurance I want to give today is that the backlog will not be there in the next 10 days to 11 days. We will have cleared it and it will never accumulate again.”

Kindiki also announced that as part of the reforms at Nyayo House, the government is working to increase the number of customer care personnel and create more facilities to accommodate special groups such as expectant mothers, lactating and or people living with disabilities (PWDs).

 “Mainly it is the management of the case log that we are working on and every day we are working better and better…in 10 to 11 days from now, we will even make other administrative changes here including the number of our customer care personnel but also separate facilities for expectant mothers, lactating and persons with disabilities…we feel we are not doing well in that area,” he said.
“We will have more spacious banking halls separating applicants who are foreign nationals and Kenyan citizens .”

The CS had said the passport backlog stood at 58,000 with the Department of Immigration and Citizen Services processing approximately 5,000 passports daily.

While appearing at parliament, CS Kindiki told the legislators that the government was keen on streamlining service delivery at the Nyayo House.

“I will clean up the Nyayo house once and for all. We will seal off Nyayo’s house and name it a crime scene. How do Kenyans cue from 6 a.m.? It won’t be business as usual. We must clean up the Nyayo house,” Kindiki said last month.